fincy win's Privacy Policy

1 Introduction and Scope

fincy win is an online gaming and betting platform that provides services to users in Bangladesh. This privacy policy applies to personal information collected while using the fincy win website and mobile application.

By registering on this platform or beginning to use its services, you are considered to have read and agreed to the terms of this privacy policy. This policy should be read together with fincy win's Terms and Conditions, as both documents together govern the full terms of your account and use of the services.

fincy win reserves the right to amend this policy at any time. In the event of an amendment, a notice will be published on the website along with the updated date. For significant changes, a notification may be sent to the registered email address.

2 Types of Information Collected

2.1 Identity Information

The following information is collected from you at the time of account registration:

• Full name (as per national identity card or passport)
• Date of birth (for age verification — only those aged 21+ may register)
• Mobile number
• Email address
• Bangladeshi address (detailed)

2.2 Identity Verification Documents

During the account verification (KYC — Know Your Customer) process, photos or scans of one or more of the following documents may be collected:

• National Identity Card (NID)
• Passport
• Driving Licence
• Bank account or mobile banking verification documents

2.3 Financial Information

Information related to the payment method is collected during deposits and withdrawals. bKash, Nagad, Rocket, and bank transfer are currently accepted for deposits on fincy win. This information is used solely to complete transactions; fincy win does not store any full bank account numbers or card numbers.

2.4 Usage and Technical Information

When you use the fincy win platform, the following information is automatically recorded:

• IP address and device type
• Browser and operating system information
• Game play history, bet amounts, and results
• Login time, session duration, and navigation information
• Time spent on the site and list of pages visited

3 Methods of Data Collection

fincy win collects information through the following methods:

• Directly provided by you: Information you provide yourself during registration, account verification, deposits, withdrawals, and support contacts.
• Through automated technologies: Information is automatically collected during platform use via cookies, web beacons, log files, and similar technologies.
• Through third parties: Necessary verification information may be received from payment processors and identity verification service providers.

4 Purposes of Using Information

fincy win uses the collected information to fulfil the following purposes:

4.1 Service Operations

• Creating and managing accounts
• Processing deposits and withdrawals
• Providing bonuses and promotions
• Keeping gaming and betting services running without interruption

4.2 Identity Verification and Security

• Confirming the age and identity of users
• Preventing fraud, money laundering, and other illegal activities
• Keeping accounts secure and blocking unauthorised access
• Maintaining SSL encryption and other security measures

4.3 Customer Support

fincy win provides support 24/7 via live chat and email in Bengali and English. Account information and previous communication history are used to resolve your support requests quickly and accurately.

4.4 Responsible Gaming

Monitoring gaming behaviour is an important responsibility for fincy win. User play patterns are analysed, and active support is provided if any signs of risk are identified. Detailed information on this is available in the Responsible Gaming section.

4.5 Service Improvement

• Improving platform performance and user experience
• Planning new games and services
• Identifying and resolving technical issues

5 Data Storage and Security

5.1 Retention Period

All information is retained for as long as the account remains active. Even after an account is closed, certain information may be kept for the period required to meet legal obligations and resolve disputes. This period is generally 5 to 7 years.

5.2 Technical Security Measures

fincy win has put in place several technical measures to protect your information:

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Data stored on servers in encrypted form
• Server protection with firewalls and security software
• Staff access to data is limited — permitted only where necessary
• Regular security audits and updates

However, complete security on the internet can never be guaranteed. You also bear responsibility for keeping your password confidential and not logging in from unfamiliar devices.

5.3 Data Storage Location

fincy win's servers and data centres are located in secure facilities. Even when information is processed for necessary services, the standards for protecting personal information are always maintained.

6 Sharing Information with Third Parties

fincy win does not sell your personal information to any commercial third party. However, limited information may be shared in the following specific circumstances:

6.1 Service Providers

Payment processors (such as bKash, Nagad, Rocket, and bank transfer services), identity verification agencies, and technology service providers receive only the information necessary to complete their designated tasks. They may not use this information for any other purpose.

6.2 Legal Obligations

If it is legally required under applicable Bangladeshi law to provide information pursuant to a court order, a valid request from a government authority, or a fraud investigation, fincy win may provide that information.

6.3 Business Changes

In the event of a business merger, acquisition, or sale, user information may be transferred. Prior notice will be given in such cases, and the new controlling entity will be required to ensure protection equivalent to this privacy policy.

7 Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small data files stored in your browser or on your device. fincy win uses cookies to ensure the platform functions correctly and to improve your user experience.

7.2 Types of Cookies

• Essential cookies: Required for login sessions and security. The platform cannot function without them.
• Functionality cookies: Remember language selection and other preferences.
• Analytics cookies: Generate statistics to understand which pages are visited most.

7.3 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.

8 Your Rights

As a fincy win user, you have the following rights regarding your personal information:

8.1 Right to Access

You may request to know what information fincy win holds about you. If a request is made through the designated process, it will be responded to within a reasonable time.

8.2 Right to Correction

If your account contains incorrect or incomplete information, you may request a correction. This change can be made through account settings or via the support team.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, this request may not be fulfillable where legal obligations or active dispute resolution are involved.

8.4 Right to Restrict Processing

You can request that the processing of your information be temporarily restricted in certain circumstances, such as when there is a dispute about the accuracy of the data.

To exercise any of your rights or to get answers to any privacy-related questions, contact the fincy win support team. Reading the FAQ will answer many common questions.

9 Privacy of Minors

fincy win is a 21+ platform. No one under the age of 21 is permitted to register, and no information is collected from them.

If information from anyone under 21 has been collected in any way, it will be deleted as soon as this becomes known and the associated account will be closed. Parents or legal guardians who have concerns about this may contact the support team.

10 Policy Changes

fincy win reserves the right to change this privacy policy at any time. After any change, the updated policy will be published on the website and the "Last Updated" date at the top of the page will be revised.

For significant changes, a notification will be sent to your registered email address and a notice will be displayed on the platform. Continued use of the platform after changes have been made will be taken as your acceptance of the updated policy.

To learn more about fincy win, you can read the About Us page, which describes the platform's goals and services.

11 Contact Us

If you have any questions, concerns, or requests to exercise your data rights regarding this privacy policy, contact the fincy win support team:

• Live Chat: Available 24/7 — you can reach us directly from any page on the platform
• Email: [email protected]
• Language: Support is available in both Bengali and English

Your privacy is very important to fincy win. We are committed to resolving any concerns you have as quickly as possible.